TERMS & CONDITIONS

Last Updated: July 10, 2025

1. INTRODUCTION & OVERVIEW

1.1 Purpose and Scope

These Terms and Conditions (“Terms”) constitute a comprehensive legal agreement between DIGIMEND and any individual or entity (“Customer,” “User,” “You”) who accesses, uses, or engages with our services through www.digimend.in or our official communication channels. By accessing our website, booking appointments, or utilizing any of our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms in their entirety.

1.2 Legal Framework

These Terms are drafted in accordance with:

Indian Contract Act, 1872 – Governing contractual obligations
Information Technology Act, 2000 – Digital commerce and intermediary guidelines
Consumer Protection Act, 2019 – Consumer rights and business obligations
Competition Act, 2002 – Fair trade practices

2. COMPANY INFORMATION & BUSINESS STRUCTURE

2.1 Corporate Details

Company Name: DIGIMEND
Founder & Managing Director: Omkar Parte
Registered Office: 807, Malwadi, Vijaydurg RD, Landmark – PARTE FARMHOUSE, Ozaram, Kankavli, Maharashtra – 416801
Primary Contact: care@digimend.in | +919167575557
Website: www.digimend.in

2.2 Business Model Classification

DIGIMEND operates under a dual business model structure:

a) Direct Manufacturing & Sales:
– We design, develop, and manufacture proprietary software solutions and hardware products (“DIGIMEND Originals“)
– For these products, we maintain complete operational control and assume full liability for quality, performance, and customer satisfaction

b) Retail & Distribution:
– We purchase software licenses and hardware products from verified wholesalers, distributors, and manufacturers
– We then resell these products through our platform with limited liability as outlined in these Terms
– Our role is primarily that of a retail intermediary for third-party products

3. SERVICES PORTFOLIO & APPOINTMENT SYSTEM

3.1 Service Categories

All services provided by DIGIMEND require mandatory appointment confirmation before processing:

a) Software Services:

Retail and wholesale software license sales
Custom software development and installation
Windows error diagnosis and resolution
Remote technical support and consultation
Software compatibility testing and optimization

b) Hardware Services:

Computer hardware sales and accessories
Laptop and desktop repair services
Hardware component upgrades and replacements
On-site technical support within service areas
Hardware diagnostics and performance optimization

c) Consultation Services:

Technology advisory and planning
System integration consultation
Security assessment and recommendations
Business technology solutions

3.2 Appointment Confirmation Protocol

Initial Contact: Customers must initiate service requests through our website or WhatsApp (+919167575557)
Service Assessment: Our team evaluates requirements and provides preliminary quotations
Payment Verification: Minimum deposit or full payment required before appointment scheduling
Appointment Scheduling: Confirmed appointments receive written confirmation with service details
Service Delivery: All services rendered according to confirmed appointment schedules

4. GEOGRAPHIC SERVICE LIMITATIONS

4.1 Software Services Coverage

Global Availability: Software delivery, installation, and support available worldwide
Delivery Method: Secure email delivery, cloud-based distribution, and remote access support
Time Zone Support: Technical support available across multiple time zones

4.2 Hardware Services Coverage

Restricted Service Areas: Mumbai, Thane, Talere, and Kankavli only
On-Site Services: Available within designated service areas with appointment confirmation
Workshop Services: Centralized repair facility at our Kankavli location
Service Verification: Customers must confirm service availability before booking

5. PRODUCT LIABILITY & RESPONSIBILITY MATRIX

5.1 DIGIMEND Original Products

For products manufactured or developed by DIGIMEND:

Full Liability: Complete responsibility for product quality, performance, and defects
Extended Warranty: Comprehensive warranty coverage as specified in product documentation
Guaranteed Support: Dedicated technical support and customer service
Quality Assurance: Regular quality control measures and product testing

5.2 Third-Party Products

For products purchased from external suppliers and resold:

Limited Liability: Responsibility limited to the net profit margin earned on the specific product
Primary Liability: Original manufacturers and suppliers retain primary responsibility
Mediation Services: DIGIMEND provides mediation and resolution assistance
Partial Compensation: Compensation limited to our profit margin on the transaction

6. COMPREHENSIVE DISPUTE RESOLUTION FRAMEWORK

6.1 Mandatory Internal Resolution Process

Step 1 – Initial Contact (48-Hour Window):

Customers must notify DIGIMEND of any issues via grievance@digimend.in within 48 hours of discovery
Include order details, issue description, and supporting documentation
Acknowledgment of receipt provided within 24 hours

Step 2 – Investigation & Assessment (15-Day Resolution Window):

Our team conducts thorough investigation of the reported issue
Technical assessment for hardware/software problems
Consultation with suppliers for third-party product issues
Proposed resolution communicated within 15 calendar days

Step 3 – Resolution Implementation:

Repair, replacement, or partial refund as appropriate
Service rectification for performance issues
Alternative solutions for complex problems

6.2 Legal Action Preconditions

Mandatory Compliance: Completion of Steps 1-3 is a condition precedent to any legal action
Void Protection Clause: Bypassing internal resolution process voids all warranty protections, liability caps, and goodwill provisions
Cost Liability: DIGIMEND will not be responsible for legal costs, damages, or charges incurred by customers who fail to follow the prescribed resolution process

7. LIABILITY LIMITATIONS & DAMAGE CAPS

7.1 Maximum Liability Limits

Third-Party Products: Limited to net profit earned on the specific transaction
DIGIMEND Originals: Limited to the invoice value of the product or service
Indirect Damages: No liability for consequential, incidental, or punitive damages
Business Interruption: No liability for lost profits or business disruption

8. GOVERNING LAW & JURISDICTION

8.1 Applicable Law

These Terms are governed by Indian law, including but not limited to:

Indian Contract Act, 1872
Information Technology Act, 2000
Consumer Protection Act, 2019
Specific Relief Act, 1963

8.2 Jurisdiction & Venue

Exclusive Jurisdiction: Courts in Mumbai, Maharashtra, India
Arbitration Seat: Mumbai, Maharashtra (if arbitration is chosen)
Language: All proceedings to be conducted in English

9. CONTACT INFORMATION

General Support: care@digimend.in | +919167575557
Grievance Officer: grievance@digimend.in
Address: 807, Malwadi, Vijaydurg RD, Landmark – PARTE FARMHOUSE, Ozaram, Kankavli, Maharashtra – 416801