SHIPPING & PAYMENT POLICY

Last Updated: July 10, 2025

1. SHIPPING POLICY FRAMEWORK

1.1 Comprehensive Shipping Overview

DIGIMEND operates a dual-mode shipping system designed to accommodate both digital and physical product delivery across global and regional markets. Our shipping policy reflects our commitment to timely, secure, and efficient delivery while maintaining clear geographic boundaries for different service categories.

1.2 Service Geographic Matrix

Our shipping capabilities are structured as follows:

Global Services:

• Software products and digital licenses
• Remote technical support and consultation
• Cloud-based services and solutions
• Digital documentation and manuals

Regional Services (Mumbai, Thane, Talere, Kankavli):

• Physical hardware products
• On-site repair and installation services
• Hardware diagnostics and support
• Workshop-based repair services

2. SOFTWARE PRODUCT DELIVERY SYSTEM

2.1 Digital Delivery Framework

Worldwide Software Distribution:

a) Delivery Methods:

• Secure Email Delivery: Encrypted email transmission of software licenses and installation files
• Cloud Download Links: Secure, time-limited download links for software packages
• Remote Installation: Direct installation via secure remote access protocols
• Digital License Management: Centralized license key distribution and activation support

b) Delivery Timeline:

• Standard Delivery: 2-24 hours after payment confirmation
• Express Delivery: 1-4 hours with priority processing (additional charges may apply)
• Bulk Licensing: 24-48 hours for enterprise or volume licensing
• Custom Software: Delivery timeline specified in individual project agreements

2.2 Remote Support Services

Global Technical Support Coverage:

a) Support Channels:

• Remote Desktop Access: Secure remote access for troubleshooting and installation
• Video Conferencing: Real-time technical support via video calls
• Screen Sharing: Collaborative problem-solving through screen sharing
• Documentation Support: Comprehensive digital manuals and guides

b) Time Zone Coverage:

• Primary Hours: Indian Standard Time (IST) 9:00 AM – 8:00 PM
• Extended Hours: Limited support available outside standard hours
• Global Coordination: Scheduling accommodation for international customers
• Emergency Support: Critical issue support available 24/7 for premium customers

3. HARDWARE PRODUCT SHIPPING

3.1 Regional Shipping Framework

Service Area Limitations: Mumbai, Thane, Talere, Kankavli

a) Shipping Methods:

• Local Courier Services: Professional courier delivery for standard items
• Hand Delivery: Personal delivery for high-value or sensitive equipment
• Workshop Collection: Customer pickup from our Kankavli facility
• On-Site Delivery: Direct delivery to customer premises within service areas

b) Shipping Timeline:

• Standard Shipping: 8-10 business days after payment confirmation
• Express Shipping: 3-5 business days (additional charges apply)
• Same-Day Delivery: Available for select items within Kankavli area
• Scheduled Delivery: Appointment-based delivery for customer convenience

4. COMPREHENSIVE PAYMENT SYSTEM

4.1 Accepted Payment Methods

We accept the following payment options:

a) Digital Payment Methods:

• UPI (Unified Payments Interface): Preferred method for Indian customers
  • Real-time payment processing
  • Instant payment confirmation
  • Support for all major UPI applications
  • QR code-based payments for easy transactions
• Bank Transfers:
  • NEFT (National Electronic Fund Transfer)
  • RTGS (Real Time Gross Settlement)
  • IMPS (Immediate Payment Service)
  • International wire transfers for global customers

b) Traditional Payment Methods:

• Cash Payments: Accepted for local services and deliveries only
  • On-delivery cash payments within service areas
  • Workshop service payments
  • Local consultation fees

4.2 Payment Processing Framework

Our payment verification system:

a) Standard Processing:

• Verification Timeline: 6-12 hours during business hours (9:00 AM – 6:00 PM IST)
• Business Days: Monday through Saturday (excluding public holidays)
• Automated Verification: Real-time processing for UPI and instant transfers
• Manual Review: Additional verification for high-value transactions

b) Expedited Processing:

• WhatsApp Verification: Send payment proof to +919167575557 for faster processing
• Required Information: Transaction reference number, amount, and customer details
• Processing Timeline: 1-3 hours for verified payment proofs
• Confirmation Method: SMS and email confirmation upon verification

5. APPOINTMENT CONFIRMATION SYSTEM

5.1 Mandatory Appointment Protocol

All services require confirmed appointments:

a) Initial Contact Process:

• Service Inquiry: Customer contacts via website or WhatsApp
• Requirement Assessment: Detailed evaluation of customer needs
• Quotation Provision: Comprehensive pricing and service details
• Availability Check: Confirmation of service availability and scheduling

b) Appointment Confirmation:

• Payment Verification: Minimum 30% deposit or full payment required
• Appointment Scheduling: Confirmed appointment slots with specific dates and times
• Service Confirmation: Written confirmation with service details and terms
• Reminder System: Automated reminders 24 hours before scheduled appointments

6. DELIVERY CHARGES & PRICING STRUCTURE

6.1 Software Product Delivery Charges

Digital product delivery costs:

a) Standard Software Delivery:

• Email Delivery: Free for all software purchases
• Cloud Download: Free standard download links
• Remote Installation: Setup charges may apply based on complexity
• Technical Support: 7-day support included in purchase price

6.2 Hardware Product Delivery Charges

Physical product shipping costs:

a) Standard Hardware Delivery:

• Local Delivery: Charges based on distance and location within service areas
• Weight-Based Pricing: Shipping costs calculated based on package weight and dimensions
• Standard Timeline: 8-10 business days delivery included in pricing
• Basic Insurance: Standard insurance coverage included

7. DEFECTIVE PRODUCT REPLACEMENT SHIPPING

7.1 Replacement Shipping Responsibilities

Cost allocation for defective product replacements:

a) DIGIMEND Original Products:

• Complete Coverage: All shipping costs covered by DIGIMEND
• Expedited Replacement: Priority shipping for defective original products
• Pickup Service: Free pickup of defective items from customer location
• Installation Support: Complimentary installation of replacement products

b) Third-Party Products:

• Customer Responsibility: Customer pays delivery charges for replacement items
• Transparent Pricing: Clear communication of shipping costs before processing
• Shipping Options: Multiple shipping options with varying costs and timelines
• Supplier Coordination: Direct coordination with suppliers for replacement processing

8. INTERNATIONAL SHIPPING CONSIDERATIONS

8.1 Global Software Distribution

International software delivery:

a) Delivery Capabilities:

• Worldwide Coverage: Software delivery available globally
• Regional Optimization: Optimized delivery methods for different regions
• Compliance Requirements: Adherence to international software distribution regulations
• Currency Support: Multiple currency support for international transactions

9. CONTACT INFORMATION & SUPPORT

9.1 Shipping and Payment Support

Primary Contact Channels:

a) General Inquiries:

• Email: care@digimend.in
• Phone: +919167575557
• WhatsApp: +919167575557 (for payment proofs and urgent inquiries)
• Website: www.digimend.in (online support portal)

9.2 Grievance Redressal

Shipping and payment grievances:

a) Internal Resolution:

• Email: grievance@digimend.in
• Response Time: 24 hours for acknowledgment
• Investigation Period: 48-72 hours for issue investigation
• Resolution Timeline: 7-15 business days for final resolution

Office Address:
807, Malwadi, Vijaydurg RD, Landmark – PARTE FARMHOUSE, Ozaram, Kankavli, Maharashtra – 416801